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A lesson learnt

I’ve finally had to face up to the question of what path to take in life. Nobody said deciding on a path through life was easy, and I never expected it to be – but how you manage the human relationships on which your decision process depends can dramatically affect the outcome. This is a lesson recently branded upon my brain, likely very painfully: as I write, a door seem likely to be closing to me that I would have absolutely loved to take, as a result of cowardly mismanagement of one such relationship.

I’ve been faced with a short term opportunity to work with a fantastic bunch of people in a company with a great mission, with a position doing something reasonably interesting. It wouldn’t pay much, in a city that’s (in)famously expensive to live in, and the outcome is highly uncertain and might leave me in a financially unsustainable city with no job. What I’ve been trying to do is greatly reduce the risk by trying to line up a job for winter ‘09 onwards – in an industry which I think would suit me, career-wise. So it comes down to balancing the short term and the long term.

Having been offered the short term position, the long term position dragged their feet, taking their time to organise interviews, get back to me with decisions (and in fact they still haven’t, despite the matter being supposed to have found some sort of closure a week ago).

Rather than having the maturity and openness to communicate what was going on to the startup I wanted to work for over the summer, I in turn stalled them and they were left in the dark about what was going on. I had absolutely no idea what the consequences would be of admitting to a company offering me a position that I was seeking alternate offers. Partly, the issue was that I was slightly leaning towards the view that if the long term path was unwilling to give me time to work for the startup over the summer, I might, to my extreme chagrin, have to sacrifice the short term experience for the long view option.

Keeping them in the dark until I had all the options laid out before me was not a conscious strategy, but rather, a reflex equivalent to sticking my head in the sand. It was a ’strategy decision’ that was made unconsciously, played out over several weeks, as I waited for new information from the long term factor, stalling the startup at every point, thinking I was getting close to a resolution [which hasn't even arrived yet!]

In retrospect it was a cowardly and naive thing to do, completely blind to the needs and feelings of my summer employers – a startup needs to execute fast, smoothly, and with access to the fullest information potentially available to it (hence the importance of openness in all dealings with them) – and I gave them nothing but uncertainty, delays, and a feeling of being played and manipulated as I sought “alternatives” (when really I was seeking a safety net to enable me to work with them at a [reduced] level of personal risk that I could find to be workable).

Furthermore, they were hiring me for a position which demanded great communication skills with outsiders, in addition to the openness and honesty of emotion that working in a small team demands. I’ve demonstrated neither of those in the very turbulent past few weeks that followed my uprooting from a stable, 4-year stretch at university.

Unsurprisingly, they’re mighty pissed off and I’ve greatly shaken their confidence in me, and the chances that this opportunity is still open seem very remote.

Managing your options and the relationships attached to them is no simple task, especially when they each have their own resolution timelines (remember, I’m still waiting to hear back from the long term opportunity), expectations and outcomes. It’s not a simple set of simultaneous equations you can solve and find the right solution to – you often have to make a decision without all the information and options clear to you. There’s a life lesson in risk and decision right there, for sure. And neither is communicating with the people offering you the options – I’ve never known how to explain jobseeking alternatives to potential employers.

But what I’ve learnt here – potentially very painfully if the short term opportunity closes to me – is that openness and honesty would have been the best policy, daunting and impossible though it may have seemed at the time. People would have been more understanding than I feared, had I been open with them and found the right way to explain what was going on, to dispel – or at least minimise – their fears. Obscurity and stalling is the confused coward’s way out – and I fell for its lure; hopefully, if I’ve learnt my lesson, for the last time.

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This entry was posted on Wednesday, June 25th, 2008 at 12:40 pm and is filed under Lifestream. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

  • gregory
    i am going to add one more thing ... the sufi phrase, it is written .. lots of wisdom in that, as is in the idea that everything is guru's , god's grace .... don't worry, be happy, it really does not matter
  • gregory
    one of the huge life-long lessons to learn for many people is the thing they call self confidence .. it has some elements to it, faith and trust that we will be taken care of is one of them ... glad you can share this stuff ... live fast die young is not a bad philosophy for many, you seem more bound to stable achievement, trust that is will happen
  • Ethan Bauley
    First, the "related" links above were disracting!

    At any rate, I totally hear you. Relationships in early stage businesses are very tough to manage, especially if it's your first time in an early stage business. I had my first experience with that over the last couple years and definitely messed up a few things, hurt feelings, etc. But, as in your situation, the only time when things went awry is when there wasn't full transparency (nee honesty).

    I felt hypocritical because I had said to myself and others that just relying on pure honesty/truth is always the best because it's also the simplest. It solves the question of "what to do". Funny thing is, it is harder said than done ;-)

    Is it safe to assume we're talking about Songkick here?

    I'm a master of deduction ;-)
  • Philippe Bradley
    The specific companies are not relevant to the post - asides from the 'long term' one dragging its feet, they are largely faultless in the affair, so are totally irrelevant to the scenario (though the startup, by being open about its feelings in the matter, really helped in my understanding of what just happened - kudos). I wrote this mostly as a permanent reminder to myself of a lesson learnt the hard way, and partly in the remote hope that someone will avoid it entirely after reading this. This comment thread, full of wisdom, is an unexpected bonus.

    I think your point about transparency being the simplest strategy is spot on. I'm reminded of the late John Peel's quote: "I don't know what people mean by “integrity”. I’ve always found it easier to tell the truth because that way you don’t have to remember what you’ve said. So, for purely practical reasons, it is the best thing." - I think the same goes for transparency. If you're not a bastard, by and large there should be no reason to not be clear about your actions and intentions. Oddly for me, that's usually a principle I stick to with ease - why I haven't applied it to this jobseeking process I haven't a clue.

    But yes, it is easier said than done to tell a startup - that has and will be making sacrifices to extend you an offer to join the team - that you're soliciting other offers (though in this case, not necessarily mutually exclusive ones - but as a way of unlocking working for the startup, not as a replacement - though I'm not sure what I'd do if they conflicted; in the text I said I'd err towards the long view; maybe, maybe not). That's what I struggled with here, and failed to take the right course of action in response to the challenge.

    [As regards the related posts, they're automatically generated, I have no idea what's coming up (I write this remotely) - apologies!]
  • Ethan Bauley
    Very cool, I have seen that explanation of the benefit of transparency
    (reduced cognitive load) elsewhere.

    I think you're the man for writing about this but it also is very
    personal so I'd be careful in the future about airing "dirty laundry"
    in the future. I don't think this comes even close to that line but I
    do think that merits being said for the record and your own benefit.
    Since we're being all "open and transparent"...

    I'm sure you know what I mean ;-)
  • Philippe Bradley
    Two primary decision vectors when deciding whether to hit the 'publish' button:
    a) Does it add value (i.e. does it avoid repetition of other material already generally available, and will anybody coming across it find it interesting or valueable?)
    b) Is it 'safe' - i.e. free (within reasonable bounds of probability) of negative repercussions for the writer or anyone associated with the text. In this case there's a chance of negative repercussions on myself, being a public, self-redacted slur on my own character, that may put others off wanting to work with me etc. But I'm aware of the threat, weighed it up and decided that its utility/potential value to myself as a personal 'scarecrow', and to readers in a similar situation - and the probability of getting some great comments that I would find useful - outweighs that risk.

    Certainly other 'dirty laundry' situations I have seen others airing on the web would easily fail at least one (or even both) checkpoints.
  • Zach
    It's a tough lesson indeed. I learned this lesson long ago after making a mistake similar to yours. The truth is that there's nothing wrong with saying, "I am most certainly interested in this opportunity but I have to consider the financial logistics before committing. This is short term and as such, I'll need to ensure that I have something lined up once this contract ends..." The potential employer will understand and respect that 99 times out of 100.
  • Babul
    The startup would have been a great experience as they are really great people there and you would have learnt so much about many areas of the business and large-scale web app development and site scraping etc etc. which will not have been exposed to working in a larger company.

    Talk to Ian and Pete and Michele as they are really nice people and will certainly understand your dilemma.

    Money in the short term is not an important thing. Being in your early twenties you are able to take much more risk than in later life (especially with wife, kids, mortgages, steady job, etc. issues to consider) and you will always regret the things you never did than the ones you did do and which did not work out.

    In any case, in the long term, working for yourself/small company that grows fast is actually better than working in other jobs both financially (unless you go into a front office role at an IB or at a PE firm, as you well know) and personally. This has been the experience of myself and most of the others I know who have started to do their own thing, and if you ask around you will find this to be true in your won network of friends.

    Good luck Philippe, and if you need any help from me (assuming I am able to help), feel free to get in touch.
  • Babul
    Sorry about the typos and semantic mistakes ("your won network" should be "your own network" etc.), but you get the gist
  • Kym Huynh
    A hard lesson but one which you've definitely learned from. Hey we each have our own lessons to learn - remember mine? Wahaha. :)

    I'm sure things will turn out for the best regardless.
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